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Case Study

'MINDFULNESS'
   FOR ZOOM

UX/UI Designer・Feature Integration・December 2020

Lights, camera, ACTION!​

Oh, that's not what you were thinking when you started working from home? Were you thinking "More pajama days!" and "Less small talk with Steve at the water cooler!"?

We can't help with that, but we can remember to take a breath before the onslaught.

Research

01

Remote workers tend to be anxious before a video call

Participants expressed various expectations for Zoom calls that create anxiety, including "film studio"-like setups, differences in vantage points, and frustrations when only part of the group were on video.

02

Remote workers rely on various (and sometimes multiple) methods of self-soothing before and after calls to manage emotional cycles.

All participants developed habits to cope with the stress, whether it was psyching themselves up with affirmations or going on a walk to "shake it out" after a call.

03

During a typical work day, remote workers must anticipate and manage multiple emotional cycles.

With back-to-back calls, the rollercoaster repeats throughout the day, sometimes giving little opportunity to recover between calls.

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Overview

Because of the ongoing global health crisis, remote work remains a requirement for many students and employees. Adapting to this lifestyle often results in personal and professional communication issues when using various remote technology platforms

'Mindfulness' for Zoom proposes a partnership with Calm, one of the leading mindfulness apps. This feature integrates Calm’s “How are you feeling?” function in a way that allows remote workers to pause, breathe, and assess their energy before entering and leaving calls.

Platform

Zoom for iOS mobile

Role

UX/UI Designer

Team

1 UX Designer

Tools

Figma, Keynote, Miro

Time

2 weeks, December 2020

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Sprint Goal

Create a feature that would address needs of remote workers.

Contribution

In this feature development sprint, I designed the full feature, from research to prototype.

 

To gain a sense of how remote workers experience face-to-face calls, how they communicate, and how they listen on calls, I spoke to five people of various ages and seniority. Most of them were experiencing remote work for the first time due to the pandemic. Most commonly, these workers used Zoom for professional and/or personal related calls.

The Situation

The Opportunity

How might we provide remote workers with a means of easing in and out of video calls to refresh their mindset before the next call or task?

 

Early Design

Concept Structure

The user flow for 'Mindfulness' for Zoom was based on a responsive decision tree. Their daily check-in offers an extra pause before entering a call, and an exiting message. The user would follow one of the following pathways.

Check-in data collected over the course of a month would be aggregated and conveyed to the user via email summary with recommendations.

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Initial Testing & Concept Validation

“[This feature] Helps you to take care of yourself in a time where it’s really easy to let self-care fall by the wayside.” 

—Participant No. 5

Initial testing and concept validation was conducted via low-fi wireframes on paper that were scanned into Figma.

 

100% of users were able to successfully navigate the pathways, and 80% found the pathways intuitive. According to participants, this type of interaction provided “levity,” “humor,” and made them smile. As the experience was a fixed pathway, measuring time on task was a less relevant metric at this stage.

 

4/5 users wanted the ability to personalize, whether it was color scheme, the ability to change the exit interaction, or more options to skip.

All in all, the concept proved successful from initial testing.

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Iteration

“Some days you don’t want the burden of extra screens. Some days you just want to just get down to the nitty gritty.”

Revisions & High Fidelity

While test participants liked the concept, they also wanted to be able to answer when business called. With that in mind, the flow was revised  to allow for more opportunities to move past the feature (1), and the copy to provide more mindful calls-to-action (2).

01

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02

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High Fidelity Prototype

In testing the high-fidelity, users maintained the ease and delightfulness of the function. Most test participants, however, expressed concerns about privacy—whether their company HR departments would have access to their mood data, or whether this was just a Zoom function. This should be addressed moving forward.

 

—Participant No. 1

 

Recommendations

The following are recommended as items to groom for future sprints:

  • EASE IN / EASE OUT: Allow users to toggle off entrance or exit interaction

  • FREQUENCY: Allow users to set mindful interactions throughout the day

  • DATA: Strongly recommended to speak with Legal and Compliance regarding language on data usage, and make more prominent